PKR111 Privacy Policy — Pakistan

1Who We Are

pkr111 operates the online sports betting, Live Casino, and gaming platform available at pkr111.win and through the pkr111 Android application. For the purposes of this Privacy Policy, pkr111 is the data controller responsible for the personal information collected from users who register and use the platform.

This Privacy Policy applies to all pkr111 users in Pakistan and governs the collection, use, storage, and protection of personal data across the pkr111 website and mobile app. It should be read together with the Terms and Conditions which form the overall agreement between you and pkr111.

If you have any questions about how your data is handled, you can contact us using the details in Section 12 of this policy.

2Data We Collect

pkr111 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and technical information from your device and connection. Here is a breakdown of each category:

We do not collect sensitive personal data such as biometric data (beyond optional fingerprint/face unlock on your own device for app login), religious beliefs, political opinions, or health information.

3How We Use Your Data

The personal data pkr111 holds about you is used for the following purposes:

• Account Management: To create, maintain, and secure your pkr111 account, process logins, and ensure the right person is accessing the account.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card payments.
• Identity Verification: To verify your age and identity as required before processing withdrawals and in line with anti-fraud obligations.
• Platform Operation: To settle bets, record game outcomes, apply bonuses, and maintain an accurate account balance.
• Fraud Prevention & Security: To detect and prevent unauthorised account access, duplicate accounts, money laundering, and abuse of promotions.
• Customer Support: To investigate and respond to queries, complaints, and disputes you raise with our support team.
• Responsible Gaming: To monitor account activity patterns that may indicate problematic gaming behaviour and to apply deposit limits or self-exclusion tools where requested.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players use pkr111 and improve the platform experience.
• Communications: To send you important account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We may also send promotional communications if you have opted in.

4Payment Data

pkr111 processes all transactions in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, the payment is processed through the relevant payment provider's own infrastructure.

pkr111 does not store full card numbers, CVV codes, or complete bank account credentials on its own servers. Payment identifiers such as wallet IDs, the last four digits of a card, or a masked bank account number are retained in your account records solely to verify payment method ownership and process future withdrawals to the correct account.

All payment providers integrated with pkr111 — including JazzCash and Easypaisa — operate under their own privacy policies and security standards. By using these payment methods, you also accept the terms of the respective payment provider. pkr111 is not responsible for the data practices of third-party payment processors beyond what is described in this policy.

5Cookies & Tracking

The pkr111 website uses cookies — small text files stored on your device — and similar technologies to enable core platform functionality and improve your experience. Here is how we use them:

• Essential Cookies: Required for the platform to function. These keep you logged in during a session, maintain your account state, and ensure bets and deposits are attributed to the correct account. These cannot be disabled without breaking core functionality.
• Preference Cookies: Remember settings you have chosen such as your preferred language, odds format, and display preferences so you do not have to re-enter them each visit.
• Analytics Cookies: Help us understand how the platform is being used — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised. We use this to improve the platform, not to profile individual users.
• Security Cookies: Used to detect unusual login activity, flag potential account takeover attempts, and protect against cross-site request forgery.

pkr111 does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie settings through your browser settings. Note that disabling essential cookies may affect your ability to log in and use the platform correctly.

The pkr111 Android app uses equivalent device-level storage mechanisms (shared preferences, secure storage) for the same purposes described above. The app does not share device data with advertising networks.

6Third-Party Sharing

pkr111 does not sell or rent your personal data to any third party. We share your data only in the following limited and necessary circumstances:

• Payment Providers: JazzCash, Easypaisa, Raast, banks, and card networks receive the payment data required to process your transactions. They act as independent data controllers under their own privacy policies.
• Game Providers: Live Casino and Slot game providers integrated into the pkr111 Game Lobby receive a session token and account reference to enable gameplay. They do not receive your full personal profile.
• Identity Verification Services: Where we use a third-party verification provider to check submitted identity documents, your document images and extracted data are shared with that provider solely for verification purposes.
• Technology Infrastructure: Cloud hosting, database, and content delivery providers who process data on our behalf under strict data processing agreements. They act as data processors, not controllers.
• Legal Obligations: If required by applicable law, court order, or to protect pkr111 from fraud or unlawful activity, we may disclose relevant data to competent authorities.

Any third party that processes data on behalf of pkr111 is contractually required to handle it securely, use it only for the specified purpose, and not disclose it to further parties without authorisation.

7Data Retention

pkr111 retains your personal data for as long as your account remains active and for a defined period after account closure. Specific retention periods are as follows:

• Active Account Data: Retained for the full duration that your account remains open and in use.
• Post-Closure Account Data: Basic account records, transaction history, and identity verification data are retained for a minimum of five years after account closure to meet anti-money laundering and fraud prevention obligations.
• Support & Communication Records: Retained for two years after the last interaction, unless the record relates to an unresolved dispute, in which case it is kept until resolution.
• Bet and Game Records: Retained for a minimum of three years as part of platform audit records.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period, data is either permanently deleted or anonymised so that it can no longer be linked to you as an individual.

8Your Rights

As a pkr111 user, you have the following rights regarding the personal data we hold about you. You can exercise any of these rights by contacting us at the address in Section 12.

9Children & Minors

pkr111 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm they are 18 or older, and we reserve the right to request proof of age at any time.

If we become aware that a minor has registered an account or provided personal data to pkr111, we will immediately close the account, void all associated bets, and delete the personal data in question. Any deposits made by a minor will be returned to the payment method used.

If you are a parent or guardian and believe your child has registered on pkr111, please contact us immediately using the details in Section 12 so we can take appropriate action without delay.

10Security Measures

pkr111 takes the security of your personal data seriously and applies the following technical and organisational measures to protect it:

• Encryption in Transit: All data transmitted between your browser or app and pkr111 servers is encrypted using TLS (Transport Layer Security).
• Password Hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hash function.
• Access Controls: Access to user data within pkr111 is restricted to authorised personnel on a need-to-know basis. All internal access is logged and audited.
• Session Management: Login sessions expire automatically after a period of inactivity. Suspicious login attempts from unrecognised devices or locations trigger additional verification.
• Fraud Detection: Automated systems monitor account activity in real time for patterns associated with account takeover, money laundering, or bonus abuse.

While pkr111 applies robust security measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for logging out of shared or public devices after use.

11Changes to This Policy

pkr111 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When we make material changes, we will notify registered users via email or through a prominent notice on the platform before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically. Continued use of the pkr111 platform after any update is published constitutes your acceptance of the revised Privacy Policy.

If the proposed changes are not acceptable to you, you may request account closure before the updated policy comes into effect by contacting our support team.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the pkr111 team:

You can also review our Terms and Conditions and Responsible Gaming guidelines for more information about how pkr111 operates and your rights as a user of the platform.